MyComplianceReport is a web-based site supported by the third-party vendor, Ethico, dba ComplianceLine that Samaritan Medical Center has contracted with. MyComplianceReport provides a comprehensive and confidential reporting tool where individuals can make a report on topics such as potential fraud, abuse, and other misconduct in our environment.

Yes.  Ethico’s call centers accept reports for our organization via telephone) or the web form, 24 hours a day, seven days a week.

Yes!  As a reporter, you are NOT required to identify yourself, whether submitting your report by webform or by telephone. Providing your name contact information is optional.  At the completion of the reporting process, you will be provided a case number that will allow you to follow-up on your case at a later time.  

You can raise concerns about potential violations of laws, regulations, the Code of Conduct and policies and procedures of Samaritan Medical Center, Samaritan Medical Practice, Samaritan Keep Home, Samaritan Summit Village and Samaritan Home Health Examples include but are not limited to: concerns relating to financial wrongdoing, harassment, discrimination or other issues in the workplace, data privacy and information security, third party vendor management issues, misuse of company assets, fraud, unfair business practices, conflicts of interest, and more.  Reporters are protected from retaliation for concerns raised in good faith (believed to be true).

The Compliance Department should receive specific details concerning the matter in order to facilitate a thorough review. Providing partial or incomplete information may result in case closure due to insufficient information. Information needed to complete a thorough review may include:

• First/last name of person(s) or organization(s) engaged in alleged wrongdoing
• Description of the event, location, and date/time of when event occurred
• Specific details or synopsis of the concern(s) being raised
• First/last names of witnesses to the event or others who may have knowledge of the concern(s) being raised
• How the event was discovered if the reporter was not a participant or directly involved
• Supporting documentation if available, including policies, memoranda, emails, text messages, etc.

• First/last name of person(s) or organization(s) engaged in alleged wrongdoing
• Description of the event, location, and date/time of when event occurred
• Specific details or synopsis of the concern(s) being raised
• First/last names of witnesses to the event or others who may have knowledge of the concern(s) being raised
• How the event was discovered if the reporter was not a participant or directly involved
• Supporting documentation if available, including policies, memoranda, emails, text messages, etc.

Yes. When reporting online, you can upload documents, related evidence, photos, etc., as attachments.  If you report by telephone, Ethico’s hotline agents may be able to provide you with an email address so you can forward supporting documentation. 

Employees, contractors, agents, subcontractors, and governing body and corporate officers of Samaritan have an obligation to report unsafe practices, unethical behavior or violations pertaining to the Code, policy or procedure, or applicable law or regulation.  

Additionally, when someone’s actions violate our Code, our policies or procedures, or applicable laws or regulations, it can harm not only the involved parties, but our organization. 

We take any potential violation seriously. Reports of potential misconduct are reviewed carefully and steps are taken to correct the situation, including disciplinary action when appropriate.

When someone’s actions violate our Code, our policies or procedures, or applicable laws or regulations, it can harm not only the involved parties, but our whole organization.  If a law is violated, the result could be civil or criminal action against our organization and/or the person(s) responsible.

We take any potential violation seriously. Reports of potential misconduct are reviewed carefully and steps are taken to correct the situation, including disciplinary action when appropriate.

Reports made online, or through Ethico’s call centers, are maintained on Ethico’s secure servers. A limited number of designated employees at the organization have access to view and investigation reports..  Ethico’s employees and Samaritan Medical Center’s personnel are specially trained to handle complex and sensitive matters in a confidential manner.

Each allegation reported is unique, so the estimated time of completion depends on many factors, such as the complexity of the issue, the number of people involved, the nature and extent of documents or other evidence involved, and the urgency of the matter.

As a reporter, you may check on the status of your case at any time, either by telephone or online. 

Reporters following up on a case will be required to provide the original case number and a passcode if following up online.  For verification purposes, reporters following up by telephone will be required to verify key report content along with providing their original report number. 

Confidentiality means that members of the organization’s Compliance Department will not disclose information to individuals outside of the reasonable “need to know” standard.

Anonymity means that the person reporting the concern does not disclose their identity. Reports made in good faith will be taken and reviewed without an attempt to identify the reporter.

Be advised that:

• There are circumstances in which confidentiality may not be maintained, such as when the matter is subject to a disciplinary proceeding, referred to, or under investigation by, Medicaid Fraud Control Unit, Office of Medicaid Inspector General, or law enforcement, or disclosure is required during a legal proceeding. The person(s) reporting shall be protected under Samaritan Medical Center’s policy for non-intimidation and non-retaliation.
• Reporters may choose to release their identity during or after a completed review.
• Information about a reporter’s identity, if provided, will be retained in the Compliance Department’s permanent records.
• Information shared outside of the Compliance Line case review process is not protected by the Compliance Department.
• Information shared through the reporting channels may lead to indirect identification of a reporter given the specific details provided.

Anonymity means that personnel may report any concern through the reporting channels without disclosing their identity. Reports made in good faith will be taken and reviewed without an attempt to identify the reporter.

Be advised that:

• There are circumstances in which confidentiality and anonymity may not be maintained, such as disclosures pursuant to a subpoena or court order, a lawful discovery request or a disclosure necessary to resolve a potential compliance matter.
• Anonymity applies to an individual’s identity.
• Confidentiality applies to information received, used, maintained or accessed.
• Reporters may choose to release their identity during or after a completed review.
• Information about a reporter’s identity, if provided, will be retained in the Compliance and Ethics Department’s permanent records.
• Information shared outside of the Integrity Line case review process is not protected by the Compliance and Ethics Department.
• Information shared through the reporting channels may lead to indirect identification of a reporter given the specific details provided.